Ratings & privacy
What we collect, what we never do, and how the blind, mutual ratings work.
Professionals
Ratings & privacy
Ratings both ways, like Uber. Blind, mutual, and never public.
How ratings work
After every job, the client rates each crew member and each crew member rates the client. Neither side sees the other's rating until both are in — or after seven days, whichever comes first. Nobody can rate in reaction to a rating.
"New" until three ratings
Nobody starts at five stars. You show as New until you've been rated three times; after that, your average is shown to clients at confirmation. A low average with five or more ratings goes to a human coordinator for a conversation — never to an automatic penalty.
Approximate area only
Before you accept, you see a circle roughly a mile wide — enough to know if the job is on your side of town, never the exact address. Clients never see where you live, and your name and location are never shown on the public site.
What we share, and when
- ✓Public site: nothing about you
- ✓At confirmation: first name and rating
- ✓On job day: phone number, for that job only
- ✓After the job: your rating of the client, blind and mutual
Legal
Privacy policy
What we collect, what we never do, and how to reach us about your data.
What we collect
- ✓Contact details: name, phone, email
- ✓For professionals: identity documents and references, used for verification and stored in private, access-controlled storage
- ✓For clients: job addresses and payment details (payments are processed by our payment provider; Bluewave doesn't store full card numbers)
- ✓Ratings, job history, and support messages
What we never do
- ✓Sell or rent your information
- ✓Publish a professional's name, photo, or location on the public site
- ✓Show a professional the exact job address before they accept
- ✓Show a client a professional's home address — ever
Text messages (SMS)
By entering your mobile number on the login page you consent to receive text messages from Bluewave ExtraPro about your account and jobs: one-time login codes, job offers, confirmations, reminders, close-out requests, and receipts. Message frequency varies with your activity; message and data rates may apply. Reply STOP to opt out at any time and HELP for help.
Mobile phone numbers and SMS opt-in consent are not shared with any third parties or affiliates for marketing or promotional purposes. Your number is used only to operate your account and deliver the messages described above.
Location
Professionals set a home area and travel radius; we store an approximate location for matching, not a live position. Clients' job addresses are shared with the confirmed crew only.
Your choices
You can see, correct, or delete your information by emailing contact@bluewavecleaning.net. Verification documents are deleted when an account closes, except where the law requires us to keep records.